Removals Stockwell Privacy Policy
This Privacy Policy explains how Removals Stockwell collects, uses, stores and shares your personal data when you use our removal and related services. It also explains your data protection rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Removals Stockwell customers and prospective customers in our operating area.
Who we are and scope of this policy
Removals Stockwell is a removals service provider operating in the Stockwell area and nearby locations. In this Privacy Policy, references to we, us or our mean Removals Stockwell as the organisation responsible for deciding how and why your personal data is processed. That means we are the data controller for the purposes of applicable data protection laws.
This Privacy Policy applies to individuals who contact us, request a quotation, book a removal or related service, visit our website, or otherwise interact with us as a customer or potential customer within our service area.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as name, postal address, collection and delivery addresses, and other contact details you choose to provide.
Booking and service information such as information about your move, property access details, inventory lists, packing requirements, dates and times of services, and any instructions you provide to us in connection with your removal.
Communication data such as information contained in enquiries, messages or feedback you send to us and records of our communications with you.
Payment and billing information such as billing address, partial payment details and transaction records. Full card details are handled by our payment processor and are not stored by us.
Technical data such as information about how you interact with our website, including basic device and browser information, and standard log data. This is generally collected through cookies or similar technologies where used.
How we collect your personal data
We collect personal data directly from you when you contact us by telephone, online contact forms, or in writing, when you request a quote, or when you book and use our services. We may also collect data from third parties where lawful and relevant, for example from comparison or booking platforms if you have used one to request our services, or from other service providers when coordinating a combined service that you have requested.
Purposes and lawful bases for processing
We process your personal data only where we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:
Contract: We process your personal data to provide you with quotations, to enter into and perform a contract for removal and related services, including arranging logistics, managing bookings, handling payments, and communicating with you about your booking.
Legal obligation: We may process certain information to comply with legal and regulatory obligations, such as record-keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. This can include managing and improving our services, ensuring the security of our operations, handling queries and complaints, and maintaining business records.
Consent: In limited circumstances, we may rely on your consent, for example for optional direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by using the relevant unsubscribe mechanism, where available.
How we use your personal data
We may use your personal data for the following purposes:
To respond to enquiries and provide quotations for our services.
To set up, manage and fulfil your booking, including planning and carrying out your removal.
To manage billing, payments and refunds and to maintain financial records.
To communicate with you about your move, including confirmations, reminders and updates.
To handle queries, feedback and complaints and to provide customer support.
To manage our business operations, including planning, audits and service improvement.
To comply with legal obligations and to protect our rights, property and safety, and that of our staff, customers and the public.
Data sharing and processors
We may share your personal data with third parties where necessary and lawful, including with:
Service providers acting as data processors who provide services on our behalf, such as payment processing, secure data storage, customer relationship management systems, and information technology support. These service providers may only process your personal data in accordance with our instructions and must protect it appropriately.
Operational partners who help us deliver our services, for example subcontractors assisting with your removal when this is necessary to complete the work you have requested. Where such parties act as independent controllers, they are responsible for their own compliance with data protection laws.
Professional advisers including insurers, legal advisers and accountants where this is necessary for the establishment, exercise or defence of legal claims or for compliance and advisory purposes.
Public authorities and law enforcement agencies where we are legally required or permitted to do so.
We do not sell your personal data to third parties.
International data transfers
Our primary processing activities take place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside the UK or EEA that does not provide an equivalent level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, and we will take additional steps where necessary to protect your data.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting or reporting obligations.
Booking and service records, including contact details, service details and transaction information, are typically retained for a period necessary to fulfil our contract with you and to comply with tax and accounting rules and limitation periods for legal claims.
Communication records and enquiry information are retained for a reasonable period to respond to your requests, to keep a record of our interactions, and to improve our services.
When personal data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to you.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage and appropriate restrictions on who can access personal data within our organisation and among our service providers. While we take reasonable steps to protect your information, no system can be completely secure, and you share information with us at your own risk.
Your data protection rights
You have a number of rights in relation to your personal data under data protection laws. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to keep it, for example where it is no longer needed for the purposes for which it was collected.
Object to our processing of your personal data where we rely on legitimate interests, including the right to object to direct marketing at any time.
Request restriction of processing of your personal data in certain circumstances, for example while we are verifying the accuracy of the data or considering an objection.
Request the transfer of your personal data to you or to another organisation where this is technically feasible and where the processing is based on your consent or on a contract.
Where processing is based on consent, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Children
Our services are not intended for children. We do not knowingly collect personal data relating to children except where necessary in connection with a household removal booked by an adult, and such data is limited to what is strictly necessary for the service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be effective from the date of publication. You should review this page periodically to stay informed about how we process your personal data.
How to contact us
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your data protection rights, you can contact us using our usual contact details as published on our website or provided in our service documentation.
