Removals Stockwell Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Stockwell provides removals and related services to consumer and business customers within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to the services we provide. Please read them carefully before confirming any booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means the removals service trading as Removals Stockwell.

Customer means the person, firm, or organisation who books the services.

Services means any removals, packing, unpacking, loading, unloading, storage, or related services provided by the Company.

Goods means items of furniture, personal possessions, office equipment, stock, and any other items handled by the Company in the course of providing the Services.

Premises means any collection address, delivery address, storage location, or other property where the Services are carried out.

Scope of Services

The Company offers domestic and commercial removals, including local moves, longer-distance moves within the United Kingdom, packing and unpacking services, furniture dismantling and reassembly, and short-term or long-term storage where available.

The specific Services to be provided will be described in the quotation or booking confirmation supplied to the Customer. Any services not expressly listed in the quotation or booking confirmation will be considered additional and may incur extra charges.

Quotations and Estimates

Any quotation or estimate is based on the information supplied by the Customer, including but not limited to the volume and nature of the Goods, the access and parking arrangements, the distance between Premises, and any special requirements. The Company reserves the right to adjust the price if the information provided is incomplete, inaccurate, or changes after the quotation is issued.

Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue. Acceptance of a quotation is subject to availability of resources and confirmation by the Company.

Booking Process

To make a booking, the Customer must provide accurate details of the move, including addresses, dates, approximate volume of Goods, any fragile or high-value items, and any access restrictions such as stairs, lifts, limited parking, or narrow roads.

A booking is only confirmed when the Company sends a written confirmation, which may be issued electronically. The confirmation will set out the agreed date, scope of work, and applicable charges. The Company may require a deposit to secure the booking, in which case the booking will not be treated as confirmed until the deposit has been received in cleared funds.

The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or omissions. Any changes requested after confirmation may be subject to availability and may result in additional charges.

Access and Parking

The Customer must ensure reasonable access to the Premises for the Company’s vehicles and staff. This includes arranging any necessary parking permits or authorisations and providing accurate information about potential access issues, such as restricted streets, congestion zones, or loading time limits.

Any costs incurred by the Company in relation to parking, tolls, or penalty charges that arise directly from instructions given by the Customer or from circumstances beyond the Company’s reasonable control may be charged to the Customer.

Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods to be moved are properly packed, labelled, and ready for transport unless the Company has agreed to provide packing services.

Ensuring that all Goods are owned by the Customer or that the Customer has full authority to move them.

Removing and securing any personal documents, jewellery, money, and other small valuable items before the Services begin.

Providing adequate supervision at the Premises or appointing a representative to be present throughout the move to give instructions and sign relevant documentation.

Ensuring that appliances are disconnected, defrosted where necessary, and safe to transport.

Items Excluded from the Service

Unless specifically agreed in writing before the move, the Company will not move:

Hazardous, flammable, explosive, or illegal items, including but not limited to gas cylinders, fuel, fireworks, and chemicals.

Live animals or plants that may be damaged or cause damage during transportation.

Perishable goods, unless the move is local and can be completed in a reasonable time without risk of damage or deterioration.

Cash, bonds, precious metals, jewellery, or high-value collectibles where the Customer has not notified the Company in advance and adequate insurance arrangements are not in place.

The Company may refuse to transport any item that it reasonably considers unsafe, illegal, or unsuitable for carriage in the circumstances.

Payments and Charges

The charges for the Services will be set out in the quotation or booking confirmation. Prices may be based on hourly rates, set fees, or a combination of both, depending on the nature of the Services.

Unless otherwise agreed in writing, payment terms are as follows:

A deposit may be required at the time of booking.

The balance is payable on or before the day of the move, and in any event before unloading at the destination Premises is completed.

Payment must be made using an accepted payment method as specified by the Company. The Company reserves the right to refuse to commence or continue the Services if payment is not received when due.

If payment is not made on time, the Company may charge interest on overdue amounts at the statutory rate and may seek recovery of all reasonable costs incurred in collecting the debt.

Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.

Cancellation charges may apply as follows, unless otherwise stated in the booking confirmation:

Cancellation more than seven days before the scheduled move date: no cancellation fee, and any deposit may be refunded or applied to a rebooking at the Company’s discretion.

Cancellation between seven and two days before the scheduled move date: the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price.

Cancellation less than two days before the scheduled move date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

Amendments to the move date, time, or scope of Services are subject to availability and may result in revised charges. If the Company cannot accommodate the requested change, the original booking will stand unless cancelled by the Customer, in which case the cancellation terms above may apply.

Delays and Force Majeure

The Company will use reasonable efforts to carry out the Services on the agreed date and within a reasonable time. However, time is not of the essence unless expressly agreed in writing.

The Company is not liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to severe weather, traffic congestion, road closures, accidents, mechanical breakdown, public transport disruptions, strikes, civil disturbances, or other force majeure events.

If a delay occurs, the Company will take reasonable steps to inform the Customer and to minimise disruption. Additional waiting time or rescheduling may incur extra charges where such delays are caused by the Customer or by circumstances at the Premises, such as lack of access, unprepared Goods, or incomplete packing where packing services were not booked.

Liability for Loss or Damage

The Company will take reasonable care of the Goods while they are in its possession and control. However, liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

The Company’s liability for loss of or damage to the Goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount having regard to the value of the Goods and the price paid for the Services. The Company may set specific liability limits in the quotation or booking confirmation.

The Customer is encouraged to arrange adequate insurance cover for the Goods during the move and any period of storage. If the Customer fails to do so, this will not increase the Company’s liability beyond the stated limits.

The Company will not be liable for:

Damage to Goods where they have pre-existing defects, weaknesses, or instability.

Damage resulting from inadequate packing where the Customer has packed the Goods and the damage is attributable to packing quality.

Loss or damage to cash, jewellery, documents, or other high-value items which the Company has not specifically agreed to transport as such.

Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity arising from delay, damage, or loss of Goods.

Minor scratches, scuffs, or marks that are consistent with normal handling during a removal and do not materially affect the function of the item.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of the completion of the Services or delivery of the Goods, whichever is earlier. The Customer must provide reasonable evidence of the loss or damage and cooperate with the Company in investigating the claim.

Storage Services

If the Company provides storage for the Customer’s Goods, the terms of storage, including charges and notice periods, will be set out in the quotation or booking confirmation.

The Customer must not store hazardous, illegal, or perishable items. The Company reserves the right to inspect and, where necessary, remove or dispose of any items that pose a risk to health, safety, or property, subject to reasonable notice where practicable.

Storage charges are payable in advance or as specified by the Company. If storage charges remain unpaid, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of them to recover outstanding sums, returning any surplus to the Customer where possible.

Waste and Disposal Regulations

The Company provides removals services and is not a licensed waste carrier unless expressly stated. The Company will not remove household rubbish, construction waste, or other materials that are properly the subject of waste disposal services, except where it holds the necessary authorisations and has agreed in advance to provide such services.

The Customer is responsible for complying with all applicable waste and recycling regulations. Items that the Customer intends to discard must be separated and clearly identified. The Company may refuse to load items that are clearly waste or that it reasonably believes may breach environmental or waste disposal laws.

Where the Company agrees to remove items for disposal, the Customer authorises the Company to arrange lawful disposal and agrees to pay any associated charges. The Customer confirms that such items are free of hazardous materials and that the Customer has the right to dispose of them.

Complaints and Dispute Resolution

The Company aims to provide a professional and reliable removals service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be addressed promptly.

Complaints should be submitted in writing, providing full details of the matter and any supporting evidence. The Company will acknowledge the complaint and seek to investigate and respond within a reasonable time. Where appropriate, the Company may offer a remedy such as repair, replacement, or a partial refund, subject to the liability limitations set out in these Terms and Conditions.

If a dispute cannot be resolved amicably, the parties may consider mediation or another form of alternative dispute resolution, but neither party is obliged to agree to a specific procedure unless required by law.

Data Protection and Privacy

The Company will handle personal data provided by the Customer in accordance with applicable data protection laws in the United Kingdom. Personal data will be used primarily for administering bookings, delivering the Services, processing payments, and meeting legal or regulatory obligations.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where required to deliver the Services, recover debts, comply with the law, or where the Customer has given consent.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a variation is expressly agreed in writing between the Company and the Customer.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted to the minimum extent necessary. The remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with the quotation or booking confirmation and any agreed written variations, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or representations.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether contractual or non-contractual.

By confirming a booking and allowing the Company to commence the Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.